Wendyful Cakes
By purchasing a cake / cupcakes / cupcake bouquet from Wendyful Cakes it is assumed that you have read and accepted our terms and conditions in full.
All prices are non-negotiable and priced according to your exact specifications of design and size of cake/cupcakes/bouquet.
All payments are taken in full, at confirmation of order, via bank transfer. However, if the order is made in advance of 3 months plus, a non-refundable deposit of £25 will be required to secure your date. The final balance payment will be requested 14 days prior to collection day. If the final payment is not processed, your order will not be completed. Details will be submitted by email with confirmation of your order.
All enquiries should be made by e:mail to WendyDane@WendyfulCakes.co.uk, with details of your order. A quote will be returned to you within 24 hours. To confirm your order please make full payment and return acceptance by email. Once bank details have been sent your space will be held for 48 hours to make payment. After that date, you will have to enquire again to check there is still space. Without full payment, we will not hold your date. Priority will always be given to the paying customer.
In placing an order you agree that you are making a reservation for my time for the manufacture of a bespoke product(s) as detailed in your order. As such, I will begin to act on your instructions immediately, if your selected date is less than three weeks from the purchase date, or before if order received less than three weeks. Once your order has commenced, the cancellation fee is 100%.
Once an order is placed, adjustments and alterations may only be made at the discretion of Wendyful Cakes on an individual basis. We reserve the right to refuse any adjustments and alterations after an order is finalised.
Due to the nature of the products, there will be a variation in the product to the product displayed in our gallery. We do not and guarantee 100% accuracy in design or manufacture and whilst we make every effort to provide the product requested, you accept there will likely be variance in colours and design in your order from our gallery.
Final designs and variants thereof are at the final discretion of Wendyful Cakes to ensure the best possible result for each individual customer.
All orders are made to order and available for collection from Wendyful Cakes, Ashford, Kent TN24 8HL, at a mutually agreed day and time.
It is your responsibility to adhere to the chosen time and date. Any rescheduled collection times will be solely at Wendyful Cakes discretion and cannot be guaranteed under any circumstances.
Any non-collected orders due to sickness or extreme circumstances are refundable only at Wendyful Cakes’ discretion.
Some celebration cakes contain a small proportion of inedible items, eg. cake toppers, support dowels, ribbons, flowers and picks etc. You will be notified of such items on collection. It is the client’s responsibility to ensure that these are removed by you or venue/caterer before consumption. If adding flowers, please note some flowers are poisonous and not suitable for use on food products. You should notify your florist of your intention to use flowers on food to ensure that non-poisonous flowers are provided. We will not be responsible for any flowers that are added after collection.
Your cakes are baked to ensure they are fresh for the date of collection. We cannot guarantee its quality if it is consumed more than 48-72 days after collection. My cakes are made entirely of natural ingredients so they do not have the extended shelf life of most cakes from supermarkets, that contain additives and preservatives to ensure prolonged life.
Due to the perishable nature of these products I do not recommend keeping longer than three days. There are no refunds available on any perishable item.
Buttercream cakes should be stored in the fridge and taken out 1-2 hours prior to consumption to come to room temperature.
Cupcake bouquets need to be kept at room temperature in a cool dry room out of direct sunlight and must not be refrigerated as this can alter the taste and texture of the product.
Wendyful Cakes will not be held liable if items are not consumed during the recommended time frame or are stored in an incorrect manner. It is the purchaser’s responsibility to ensure the storage conditions are adhered to.
If your cake has been frozen, you will be notified on collection. If so, you will not be able to re- freeze it.
Any allergies must be declared at the time of placing your order.
I do not cater for any specific dietary requirements such as allergies and take no responsibility of any consequence of such. Please be aware that cakes are made in a kitchen that does handle allergens such as: dairy, eggs, gluten and nuts.
Cakes can also be contaminated at the venue via other products and we will not be responsible for this.
Note: If a colour other than natural buttercream is requested there will be food colour additives in the buttercream. If you require more information about colour additives when considering placing an order, please contact us to discuss.
Each creation is unique and particular to you. Due to the creation timeline, it is not possible to cancel at short notice. However, if more than 3 weeks’ notice prior to the collection date, it is possible to cancel and full refunds will be honoured. In this instance, please email me, quoting order no, to cancel or rearrange an alternative date. If less than three weeks, then a refund cannot be given. However, a transfer of dates will be offered.
If Wendyful Cakes cannot fulfill your order, due to unforeseen circumstances, then a full refund will be given.
If you are in any way unhappy with your order please inform me promptly so that we can rectify any issues in a timely fashion. Refunds or replacements at our discretion cannot be issued without return of product.
Wendyful Cakes reserves the right to use any image of a cake / cupcakes / bouquet taken by Wendyful Cakes for publication on social media and other publications.
This legal notice applies to your use of Wendyful Cakes Website (currently under construction) and any other social media platform used by Wendyful Cakes and to any correspondence between us. Please read these terms carefully before using this website and other social media platforms or submitting your personal data to us. Using this website and other social media platforms or otherwise submitting your personal data to us / agreeing to submit your personal data to us indicates that you accept the terms of this Privacy Policy. This is to confirm that Wendyful Cakes takes the security and privacy of our customers and of users very seriously. Please read the following privacy policy to understand how we use and protect the information that you provide to us. This notice is issued by Wendyful Cakes.
The type of information we collect about you include: name, address, phone numbers and e:mail address.
Other information that we may need from time to time to provide services that you request or for market research purposes. We will not collect sensitive information about you without your specific consent.
Our web server collects your domain name and your e-mail address.
Your information will enable us to provide you with the service that you request and to process your order. We may also use your data for market research and customer satisfaction purposes, so that we can administer, support, improve and develop the services we offer. We may contact you from time to time to let you know of our various products and services which we believe may be of interest to you. We will not e:mail you in future unless you have given us your consent (except for the purpose of confirming and fulfilling your orders, or as we have mentioned in this Privacy Policy).
We do not keep your personal details for longer than we require for these purposes that we have mentioned. When we destroy or delete any of your personal information we hold either electronically or on paper, we make every reasonable effort to do so securely.
You are entitled to see the information that we hold about you. You may ask us to make any necessary changes to ensure that your information is accurate and kept up-to-date. If you wish to verify the details you have submitted to us, you may do so by contacting us using the contact details at the end of this notice.
We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.